Richard was amazing at representing us as his clients. Our closing delayed because of issues beyond his control but he remained professional and kept us informed at all times. His guidance helped us so much and we appreciate all of his hard work.

Zane, always prompt, always reassuring, always helpful. We received on all interactions above and beyond assistance and guidance. No question or concern was too small or too big.

Nathan was extremely communicative and helpful during the whole process. His transparency and professionalism were fantastic

Ricci made the entire process seamless. He promptly answered any questions I had.

I had a great experience,the communication was great.Everthing was top notch.

Jermey and his team went above and beyond for me!

Hey was on top of everything. Made sure to follow up on time. Clear with directions. Best loan officer in AFN

I came into this transaction with high hopes because Dave Garofalo has done several mortgages for us over the years and he is the best in the business! The way he and his former assistant, Angela, teamed up to make sure all the T’s were crossed and I’s dotted was second to none. Sadly, it is clear that the same dynamic does not exist now that Angela is gone and Dave is stuck dealing with the Woodbridge office. If I had to pinpoint one thing that was most lacking throughout our transaction, it would be communication. My point of contact at the Woodbridge office was Becca Skiles. She was very pleasant and professional. If I had to hazard a guess, though, I’d bet she’s so overtasked due to office understaffing that there’s no chance she could’ve possibly provided me with the kind of service I got when Dave and Angela were operating independently. The only time I heard from Becca was when she needed something. I found myself on numerous occasions thinking that the silence was deafening. I wondered time and time again whether things were on track or going off the rails. I can only refer to my experience as an airline pilot to draw a parallel example. The only thing passengers hate more than bad news is no news at all. For all intents and purposes, I got no news at all throughout this process until and unless something went awry with the process and Becca needed some other documentation to straighten it out. That did occur in the 11th hour as we were hoping (and praying) we’d be able to close as scheduled. The bottom line is that an occasional phone call simply reassuring me that things were moving along, plus or minus the occasional, understandable hiccup sure would’ve been nice!

Anthony was friendly and engaging from day one. He was communicative, but not pushy, and willing to give as much time as I needed to answer questions and/or explain the process. I was raised to be a skeptic, but Anthony proved to be honest, forthright and incredibly trustworthy.

Really informative and smooth transition to aquire what was need. Great comunication and fast moving process. Thank you Alex and all his team I Really appreciated.