The process was much more complicated than we expected. We did not like the online process.

I felt like I was driving the conversation and had to ask questions in order to know where I was throughout the process. Jason was quick to call when I did ask questions, but I would rather be informed throughout the process. Luckily I am in the business and had an understanding of what was going on, but I could see some people feeling more lost than I did throughout the process. In one conversation I was told that interest is paid “in the rear, not in the front” when I believe he meant in arrears. I’m not trying to be a sick, but just trying to leave an honest review. Jason was very nice, and again did answer my questions throughout, just wish I wasn’t leading the charge throughout the process. I appreciate the help in getting it closed. Thanks!