I came into this transaction with high hopes because Dave Garofalo has done several mortgages for us over the years and he is the best in the business! The way he and his former assistant, Angela, teamed up to make sure all the T’s were crossed and I’s dotted was second to none. Sadly, it is clear that the same dynamic does not exist now that Angela is gone and Dave is stuck dealing with the Woodbridge office. If I had to pinpoint one thing that was most lacking throughout our transaction, it would be communication. My point of contact at the Woodbridge office was Becca Skiles. She was very pleasant and professional. If I had to hazard a guess, though, I’d bet she’s so overtasked due to office understaffing that there’s no chance she could’ve possibly provided me with the kind of service I got when Dave and Angela were operating independently. The only time I heard from Becca was when she needed something. I found myself on numerous occasions thinking that the silence was deafening. I wondered time and time again whether things were on track or going off the rails. I can only refer to my experience as an airline pilot to draw a parallel example. The only thing passengers hate more than bad news is no news at all. For all intents and purposes, I got no news at all throughout this process until and unless something went awry with the process and Becca needed some other documentation to straighten it out. That did occur in the 11th hour as we were hoping (and praying) we’d be able to close as scheduled. The bottom line is that an occasional phone call simply reassuring me that things were moving along, plus or minus the occasional, understandable hiccup sure would’ve been nice!

Mr. Garofalo made me feel like a part of the AFN family vice the feeling of just another customer. 10 out of 10 experience, I would definitely recommend him to friends and family.

Dave and his team were available on the weekend and odd hours of the day to answer critical questions during my refinance process.

First let me say Nick had the patience of a saint in dealing with me. He was so knowledgeable and informative. On top of everything. I will definitely recommend his services in the future!

This is the third settlement with Nick! He is very profe and knowledgeable. He keeps me calm when I start to worry. ?? I will always recommend him.

They went above and beyond in getting us through the home buying process!

David and Angela went extra mile to make sure we got approved, there were extra nice and gave us information and directions which proved to instrumental in aiding us to get approved

Easy and fast communication!

Dave and Angela were amazing to work with! They would answer our questions and concerns all the time, they were easy to contact and get a hold of no matter the time, and made the home buying process so much easier! I would definitely recommend them!

Angela Atkinson was our main source of information, she was very helpful. Our interactions with David were good as well.