He stayed in communication with us and answered any questions that we may have had.

Dan was very good at keeping us informed on what was to be expected and any possible problems. Also gave us several choices for our refinance.

The issues weren't so much with Hector or his staff. It was with the appraisal from getting invoiced by the wrong company at first to the final appraisal not including livable space that resulted in lower value and a change from previous loanable balance being up to 80% and the change in FHA last November that reduced it to 85%, I spoke directly with the appraiser when they determined not to include my back room because I had added a slider removing it from the central heating area. I offered

I never dealt with Hector my point of contact was Rob, and he was great and replied to all the questions I had.

Keep promises

More contact about my interest rate/term/buydown options

Better communication