Social Survey

Downey
Overall Rating

4.9/5.0
 
Total 1,122 reviews
Rating
1,122 reviews
    4.0/5.0
    Dec 03, 2015
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    Reviewed by Ramon for Alex Ascencio

    The fast response and effective handling of the overall process that led to the closing of the transaction!!!

    3.8/5.0
    Oct 15, 2021
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    Reviewed by Ralph for Alex Ascencio

    It was a difficult process with a lot of moving parts. Alex was very helpful and forthright with information. The one area that can be worked on is the communication amongst all the team members that were involved . At times different team members(of which there were 5) asked for the same information just sent to other team members.

    3.8/5.0
    May 22, 2019
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    Reviewed by Victor for Alex Ascencio

    Julia Aguilar was our primary contact and she was always on top of things. Very communicative and always available to answer any questions. Thank you

    3.8/5.0
    Apr 29, 2019
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    Reviewed by Rosario for Alex Ascencio

    This review is specifically for Julia Aguilar. She went above and beyond to answer every questions I had. She had a lot of patience with me and never made me feel like I was bugging her. She helped me understand everything I was signing. I can’t say enough great things about her. I have already recommended 2 people to her. Thanks AGAIN Julia.

    3.7/5.0
    Apr 09, 2024
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    Reviewed by Hilary for Andrew Ascencio

    I was able to purchase my first home.

    3.7/5.0
    Apr 27, 2020
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    Reviewed by Kevin for Alex Ascencio

    I realize that during the middle of my loan processing, the mortgage industry became quite busy however it was a bit difficult at times communicating with Alex. Vanessa his assistant ignored emails and phone calls from me even though I was responding to her requests. I would say my most negative comments were focused at Vanessa's lack of responsiveness.

    3.7/5.0
    Aug 20, 2016
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    Reviewed by Felix for Alex Ascencio

    I'd prefer someone being more available to me, but I understand that everyone wants that same attention, which is difficult with a large clientele.

    3.7/5.0
    Apr 13, 2016
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    Reviewed by Amalia for Alex Ascencio

    His team

    3.5/5.0
    Oct 17, 2023
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    Reviewed by Raymundo for Andrew Ascencio

    Better communication

    3.3/5.0
    May 28, 2018
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    Reviewed by Oscar for Alex Ascencio

    More communication, would be better for costumers!