Social Survey

The Irvine Branch
Overall Rating

4.8/5.0
 
Total 1,045 reviews
Rating
1,045 reviews
    5.0/5.0
    Sep 25, 2023
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    Reviewed by Jason for Sam Rumi

    The quick responses on any questions we had. Sam as well as anyone I had conversations with during this process were polite and knowledgeable and this made everything that much easier. We have used American Financial in the past and due to this continued excellence in service with whomever we work with, will continue to use American Financial in the future.

    5.0/5.0
    Sep 17, 2023
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    Reviewed by John for Sam Rumi

    Excellent customer service

    5.0/5.0
    Jul 29, 2023
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    Reviewed by Benette for Sam Rumi

    The team was in constant communication throughout the process and we were able to reach them in the event we had questions; less than 1mins for a response, unlike others we've dealt with in the pass.

    5.0/5.0
    Jul 29, 2023
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    Reviewed by Ernest for Sam Rumi

    Our loan process with AFN went quickly, and there were no unpleasant surprises. The notary came to our residence for those necessary hand signatures, which is a wonderful convenience. Every step, from initial phone call, to appraisal, to signing, was professional and courteous. I give AFN my highest recommendation.

    5.0/5.0
    Jul 26, 2023
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    Reviewed by Martha for Sam Rumi

    You were available. That was great.

    5.0/5.0
    Jul 18, 2023
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    Reviewed by Linda for Sam Rumi

    The willingness of Sam and Alexis to work tirelessly to help me and keep me informed every step of the way. There was a timetable I was dealing with and they made sure that it was met. Sam made himself available by cell phone at any time including weekends. He was extremely pleasant and supportive!

    5.0/5.0
    Jul 07, 2023
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    Reviewed by Jason for Sam Rumi

    You all helped me pay everything off and now I can truly save money and not struggle so hard. And I thank u dearly. God bless

    5.0/5.0
    Jun 30, 2023
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    Reviewed by Eva for Sam Rumi

    Very friendly explained everything so I understood Always willing to answer questions

    5.0/5.0
    Jun 05, 2023
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    Reviewed by Laura for Sam Rumi

    Communication

    5.0/5.0
    Apr 28, 2023
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    Reviewed by Ivison for Sam Rumi

    A special "Thank You" to your special ladies who put up with my indecision at almost closing time. They helped me make up my mind for closing day. They gave a lot of effort to help me complete this loan. I would highly reccomend all of you at AFN.